Right to cancel and return goods

According to the Consumer Rights Regulations S.L.378.17 and any other applicable law that may come into force from time to time (“the Law”), purchases through our sales website are considered distance selling. Insofar as any provision or condition on these sites is in conflict with the Law or its amendments, the provision of the Law shall apply.

For distance selling, the Law has foreseen that you as the consumer, meaning a natural person who purchases a product in order to meet your individual needs, and not for the purpose of performing a professional activity, has the right to cancel the contract within fourteen (14) days from the date of receiving the product. At the time of canceling, you may, but do not have to, indicate the reason for doing so.

The Contract cancellation form should be sent to the email adress info@pandorashop.mt or to our Retail store adress:

SF1 Clips Ltd.    
Pandora Concept Store
DMall, Tigne Point, 
Triq Censu Xerri, 
Sliema, Malta

In the event of a cancellation, you will be entitled to a refund. The trader is required to return the funds paid by you under the contract once the trader has received, or assumed, the goods returned by the Consumer.

You are required to return the product without delay, and no later than within fourteen (14) days from the date of sending the Contract Cancellation Form. Before sending the subject goods, please contact us at info@pandorashop.mt for instructions as to which address the goods should be sent to. The product can no longer be returned upon the expiration of a period of foiurteen (14) days from the date of sending the cancellation.
At the time of the return, the goods must be in a working, and unused, state, in their original, undamaged packaging, with the attached original fiscal bill and a filled out cancellation form.

Upon receipt of the product, it will be determined whether the product is in a working and undamaged state. You will be responsible for any defect or damage to the product resulting from inadequate handling of the product, i.e., you are solely responsible for the reduced value of the product resulting from inadequate handling, i.e., exceeding what was necessary in order to establish its nature, characteristics and functionality. If it is determined that the product is defective, or it has been damaged, which is attributable to you, a refund will not be accepted and the product will be returned you, at your own expense.

We are required to make a refund of the amount paid by you under the contract, promptly and no later than within fourteen (14) days from the date of receipt of the cancellation form, and after receipt of the product.

The cost of returning the goods and money will be borne by you, except in cases where the product received was defective or wrong.

We accept the return of only those goods that are brand new and in original condition and packaging, with the accompanying invoice. Under such conditions, we will reimburse the amount paid for returned products within fourteen (14) days from the date of receipt of such products.