From that treasured necklace to your favourite rings, discover our complete guide to cleaning your Pandora jewellery. Here we answer the most common questions about caring for your jewellery pieces.


Are you worried about your jewellery tarnishing? When silver is exposed to air over a longer period of time, it's likely to oxidise and turn a darker colour. Don’t worry, though. This is absolutely normal, and it doesn’t mean you aren’t looking after your jewellery properly.

To restore its original look, you can use an at-home natural jewellery cleaner set. The Pandora Care Kit is specially designed to make your favourite pieces bright and shiny again. Simply place your ring, bracelet, necklace, earrings or charm in the jewellery cleaning solution for a few minutes. After you take it out, use the small brush to loosen any dirt.

Next, dry and buff it with the white side of the polishing cloth. After that, your silver jewellery pieces will look as good as new again. Whether you’re looking for a silver jewellery cleaner or a gold jewellery cleaner, our Care Kit will help maintain all types of jewellery.


Polish your Pandora jewellery frequently with the Care Kit’s soft polishing cloth to maintain its shine. You can use this to clean Pandora rings, bracelets, charms, necklaces, pendants and earrings. Whether you’re looking for a sterling silver jewellery cleaner or a gold jewellery cleaner, our Care Kit will help maintain all Pandora materials and stones.

Remember not to use any harsh abrasives when cleaning your Pandora jewellery. Avoid using ultrasonic cleaners, which may cause damage. A polishing cloth cannot remove any scratches, so make sure to handle your jewellery with care. Be careful not to knock it against hard surfaces as this could damage it.


Buff your sterling silver pieces with the white side of the polishing cloth – it's infused with a gentle cleaning solution that’s specifically formulated for silver metal.


Wondering how to go about cleaning gold jewellery? For plated metals, such as 14k rose gold-plated and 14k gold-plated, simply use the untreated pink side of the polishing cloth. Gently clean your jewellery to restore its dazzling shine.


Clean with a soft brush and soapy water. Add a small amount of mild soap to lukewarm water and use a soft toothbrush to brush the jewellery in a circular motion. If the dirt is hard to remove, soak the jewellery in the soapy water for 5-10 minutes.

1 of 6 instructions

Store separately

Store jewellery separately in a tarnish-resistant jewellery box or pouch and keep away from abrasive surfaces.

2 of 6 instructions

Exposure to sunlight

Shade freshwater cultured pearls and leather from direct sunlight or strong lighting, if they're exposed for long periods of time, to prevent fading.

3 of 6 instructions

Handle jewellery with care

Especially pearls, glass charms and charms made entirely from stone set on a metal core. Be extra careful not to drop them on the floor or knock them against hard surfaces as this could damage them.

4 of 6 instructions

High and dry

Remove jewellery prior to swimming, bathing and other sporting/physical activities and limit contact with make-up, creams, perfume and lotions.

5 of 6 instructions

Damaging ability to grip

The hidden silicone grips on some of our clip charm designs help to keep them locked in perfect position on a bracele. Exposure to cleaning dips and chemicals of fluctuations in temperature may damage their ability to grip.

6 of 6 instructions

What should be avoided?

Avoid silver dips, polishing liquids, ultrasonic cleaning and strong chemicals.


If you wear your jewellery every day, it’s a good idea to clean it using the Care Kit every two weeks.

We recommend having your Pandora jewellery pieces checked by a jeweller once a year. If you’re looking for where to get rings cleaned or where to get jewellery cleaned, most Pandora stores offer professional cleaning and can check your stone



For more advice on how to keep your Pandora jewellery looking as good as new, watch our video.

Store jewellery in a jewellery box

Jewellery boxes are great for keeping different pieces of jewellery separate, which prevents them from damaging one another. They also maintain jewellery by keeping it dust-free.

Store jewellery in pouches

Another great way to maintain your jewellery pieces is to store them in robust pouches, which will keep them safe and secure and reduce the risk of any damage.

Remove jewellery before showering

Make sure to remove your jewellery before showering, swimming or sleeping to prevent damage.

Avoid high temperatures

Prolonged exposure to hot weather can lead to discolouration of your jewellery. Make sure to remove it before heading to the beach, for example.

How to clean your Pandora jewellery?

The cleaning instructions are applicable to all Pandora jewellery, from Pandora Moments to Pandora Me and Pandora Reflexions. Choose the care instructions that correspond to the jewellery metal and type of embellishments.

Learn about Pandora uniqueness factors

Learn more about the unique factors of all Pandora materials and collections.


Pandora jewellery is made from high-quality materials including sterling silver, 14k gold and our unique metal blends plated with 14k rose gold and 14k gold. Without added nickel in our silver and gold alloys, our customers seldom experience allergic reactions. However naturally occurring trace amounts of nickel may be present in some pieces. The measure of such is so low that only people who are hypersensitive to nickel may react to them.